Refunds, balances and marking paid

Marking cash payments, money owed after a change, refunds through Stripe or by hand, and payment links.

Everything about an entry's money is in Manage entry, under Payment.

• Mark as paid for somebody who paid by cash, cheque or bank transfer. Pressed it by mistake? Not paid after all puts it back. Neither moves any money.
• Still to pay: when an entry costs more than was paid, for example after a change of class, Send a payment link emails them a link to pay the difference. No email on the entry? Open the link and send it on yourself.
• To refund: when an entry was paid more than it now costs, Refund through Stripe sends the difference back to their card. Paid back another way records cash you handed back.
• Every refund and payment is written on the entry's history.

Refunding a withdrawn entry

Refunds are between your club and the entrant. To give a whole entry fee back, refund the payment from your Stripe dashboard, then delete the entry. WeMuster's fee on a refunded payment is not returned.

Never turn a competitor away over a payment question on the day. Sign them on, and sort the money out afterwards.

All help topics